H-E-B plus!

Philip Buckler 2 months ago

Apart from the usual positive grocery shopping experiences over the last two years since I started coming here, today’s experience, especially, compelled me to leave this good review. I was distractedly getting groceries with my toddler and somehow dropped my wallet at some point between checking out and getting to the car. I didn’t notice until I got home and rushed back in a borderline panic. One of the managers, Jenny, had turned it in, and Emma from customer service located it in their lost and found. 10 minutes after I called their customer service, my wallet was returned to me in sealed key-control packaging with all the contents present. I’m incredibly grateful, and since they wouldn’t accept any more tangible form of reward from me by way of thanks, this review and a great deal of customer loyalty, and watching for any opportunities to reciprocate are the best I could think of. Thank you!!

KIA SEDBERRY 2 months ago

The floral team is top tier 10/10 they do it all from funerals to weddings you name.

Emmaline Kiebach 5 months ago

The bakery exceeded my expectations! When I called to order the cake, I explained I bought rubber duck shaped candles and wanted the cake to look like they were floating on water. The female associate (I‘m regretting not taking her name down) who took the order understood my vision and ran with it! I think this is our cutest birthday cake ever. I’ve been shopping here for years and have never had a negative experience. Thanks HEB!

quinn M 5 months ago

I’ve been shopping at for years and usually have great experiences, but I need to address an ongoing issue that has not been resolved. For the past six months, there has been a “Special Kitty Gems” promotion advertised in-store. The promotion is displayed throughout the store, and when you check out, the register even prints out coupons related to it. However, neither the printed coupons nor the digital coupons that are scanned will work at checkout. They consistently fail every time. We are in the store every single day, so this has happened multiple times — not just once. Just this week alone, we have asked more than once for the issue to be fixed or for the coupon to be honored, and it still has not been resolved. Each time we bring it to the attention of staff, we’re told “sorry, there’s nothing we can do,” and the coupons are not honored. It is extremely frustrating to have a promotion advertised in the store, have coupons automatically printed at checkout, and then be told they cannot be used. If a promotion is being actively promoted and the system is generating coupons for it, customers should be able to rely on it working — or at the very least have it honored when the sy

Tayleen 5 months ago

I had another amazing shopping experience here yesterday on Trimmier Rd. As always, I was able to get everything I needed here and stayed within my budget! I'd like to give Honorable Mention to HEB'S Awesome Staff: Karleigh, Kari, and Suzette. They all played a part in the fast and efficient service I received. Thank you HEB Plus! for the continuing professional service I've received from this great store! 👍👍